Delivery and return

Satisfied or refunded within 30 days. Free return and exchange.

Please note that only one exchange is paid for by Kamak. If you would like to exchange more than once, or return your packages after an exchange, all postage fees are going to be at your own expenses.

ORDERS WITHIN SWITZERLAND

DELIVERY: within 7 business days. You will receive an email, with the tracking number, once your package has been sent.

How to return your packages:

Repack your order using the return label enclosed in your package.

Drop your package off at the nearest post office.

Send an email to info@kamak.store, mentioning your return with your order number and tracking number.

In case of exchange: the same procedure applies. We will send you the new pieces at our expense as soon as we receive the returned goods.

ORDERS WITHIN THE EUROPEAN UNION

DELIVERY: within 10 to 12 business days. You will receive an email, with the tracking number, once your package has been sent.

How to return your packages

Send an email to info@kamak.store with your order number, stating your wish to return your parcel. Repack your order and label the address sent to you via email.

Drop your parcel off at the nearest post office, with the following address:

Send an email to info@kamak.store, mentioning your return with your order number, tracking number, the return postage invoice as well as your bank details.

We will refund you within 4 working days of receiving the parcel.

In case of exchange: the same procedure applies. We will send you the new pieces at our expense as soon as we receive the returned goods.

ORDERS FROM THE REST OF THE WORLD

DELIVERY: within 10 to 20 business days. You will receive an email, with the tracking number, once your package has been sent.

How to return your packages.

Drop your parcel off at the nearest post office, with the following address:

Kamak SA, Rue de la Perrière 24, 2000 Neuchâtel, Switzerland.

Send an email to info@kamak.store, mentioning your return with your order number, tracking number, the return postage invoice as well as your bank details.

We will refund you within 4 working days of receiving the parcel.

In case of exchange: the same procedure applies. We will send you the new pieces at our expense as soon as we receive the returned goods.