Kamak à Paris! Retrouve-nous à la Pop Up Modest Fashion France les 7 et 8 mai 2022. Réserve ton billet dès aujourd’hui ici

Frequently asked questions

Here you will find answers to the most frequently asked questions.

Deliveries and returns

We deliver everywhere. For delivery costs and delivery times, you can find all the information here

We accept returns for a refund or exchange within 30 days of purchase. We cover the cost of shipping the return or exchange. Products must be returned unworn, unwashed, and in original packaging, including accessories (sportswear, socks, etc.).

We will only pay the shipping costs for a return/exchange. If you decide to make a return or refund after having already made an exchange, the shipping costs will be at your expense.

Send an email to info@kamak.store with your order number and indicate that you wish to return or exchange your items. You will then receive the return instructions.

After receiving the product, it will take ten days.

Please send us an email to info@kamak.store with your order number and photos of the defective items. Depending on stock availability, we will proceed to a free exchange or refund.

We are not responsible for loss or theft during delivery. You can send your order with a signature to ensure you receive it. The dispute must be settled with the carrier if the post office has not been respecting delivery conditions.

We have a 30-day guarantee. If you notice any damage to your garment, despite following the care instructions within 30 days, please send us a photo and a description of the problem to info@kamak.store. We will respond to your request electronically.

Account, order, and payment

You will receive an order confirmation e-mail once your payment has been authorized.

Once your payment has been authorized, we will send you an order confirmation e-mail. As soon as your order is shipped, you will receive a shipping confirmation email with tracking information.

Our site uses the latest technology in terms of payment security, so there is nothing to worry about. You can also pay by credit card, bank transfer, or Paypal.

We accept all the usual payment methods – credit cards, bank cards, Paypal, and bank transfers.

You can enter your voucher code when you enter your bank details during the transaction.

No. We are not obliged to charge VAT.

You do not need to open an account to order.

Contact us at info@kamak.store, and we will retrieve your account information.

If you wish to change or cancel your order, you have 24 hours to email info@kamak.store with the order number.

If you wish to add an item to an order you placed within 24 hours; you can email info@kamak.store with your original order number and details of the thing you want to add to your basket.

Subscribe to our newsletter and receive the restocking dates, new items, and promotions.

Please email info@kamak.store with the details of the item you received and your order number. We will send you the details to correct the shipment.


You can refer to the size guide, available here.

The materials we use are wash-resistant and anti-peeling, so you can be sure your garment will last for many years.

Kamak garments are produced in Europe in different factories. In the future, we will set up a tracking system for each item to find out where the garments are made and where the raw materials come from. In the meantime, if you would like to know more about the traceability of your products, you can write to us directly at info@kamak.store, and we will be happy to reply.


For the care of the garments, you have to refer to the instructions on the label and strictly follow them to avoid damaging the garment.

When caring for the garments, you should follow the instructions on the label and strictly adhere to them to avoid damaging the garment.


We aim to offer only products that align with our values of eco and social responsibility, which is why we have decided to work only with certified European partners.

To find out more about our actions in terms of sustainability, you can consult our page here.

Kamak is currently not certified, but we only work with accredited partners with one or more of these labels: Oeko-tex, ISO 14001, Bluesign, Reach declaration, GSR, BIC, and GOTS.

Spend $ 200.00 more to get free CH shipping
Your Cart is empty!

It looks like you haven't added any items to your cart yet.

Browse Products

Choose your delivery place

Become a Kamak member


Don’t miss out. Receive exclusive offers for our members and follow the latest Kamak news.

By registering, you agree to Kamak’s Privacy Policy and Terms of Use.

Merci de choisir ton lieu de livraison et ta langue